Refund policy

 

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, with labels and in the original packaging. You also need the receipt or proof of purchase.

To start a return, you can contact us at support@shop-azin.nl. If your return is accepted, we will send you instructions for returning your order. Items returned to us without first requesting a return will not be accepted.

 

Damage and Issues
Check your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item, so we can assess and resolve the issue.


Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or comments about your specific item.

Unfortunately, we cannot accept returns for gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we have received and inspected your return and let you know if the refund is approved or not. If approved, the refund will be automatically applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.